Veterinary Customer Service Representative
Swansea, IL Swansea, IL Full-time Full-time From $14 an hour From $14 an hour 21 hours ago 21 hours ago 21 hours ago We are seeking a self-motivated, upbeat and passionate customer service representative who enjoys a fast paced environment and has a passion for ensuring client satisfaction and assisting with the completion and efficiency of office procedures.
As a customer service representative you will greet new and existing clientele and their pets, answer phones, and successfully address incoming inquires/concerns with the highest degree of courtesy and professionalism.
This position will also be responsible for day-to-day office inventory, invoicing, filing, client reminders, etc.
We are a busy hospital who treats our clientele like family.
This role is an integral part of the office team and requires an individual with strong initiative, a positive attitude, and that is a team player with a passion for helping the office and customer experience run most effectively.
Why Us? Flexible Schedules Great Benefits & PTO Plan Leadership and Development Great location and much much more! Overview of CSR job duties Perform opening procedures according to required timeline Correctly Prepare patient records and consent forms Deliver information about the hospital, Doctors, and services to clients Always deliver exceptional client service.
Greet clients and patients in a friendly, professional manner Admit patients/Discharge patients according to hospital protocol Correctly review charges and Invoice clients after any services Notify doctors/techs of patient arrivals Correctly Reconcile invoices at the end of the day and balance cash drawer Settle credit cards/scan checks Be willing to Deliver daily deposit to the bank (off-site) if needed Maintain and purge medical records according to hospital protocol Professionally and Efficiently Handle telephone calls Schedule appointments according to hospital guidelines Receive/scan/file signed surgery/treatment consent, euthanasia and payment agreement forms appropriately Review medications and prescription diets prescribed to patients with clients Handle miscellaneous correspondence appropriately Communicate messages/information between clients/team members correctly through verbal & written hospital protocols Update client/patient files, including name, address, email/phone and patient history Get vaccination history, weight and any other information that may be necessary including previous records and blood work PRIOR to patient's appointment Present invoices, receive payment and prepare/review estimates as needed Assist clients/team as needed Correctly Perform end of day & end of month procedures Perform all other appropriate duties as required by Hospital Manager or DVM
Qualifications:
Education:
High School Diploma or equivalent Bachelor Degree preferred
Experience:
Minimum 1 (one) year of relevant experience providing office support as a customer service representative Prior experience as a veterinary CSR preferred Prior experience working in a pet centered environment preferred Minimum 1 (one) year of experience working with word software, excel or other equivalent software in an office environment Prior experience working with medical office systems preferred Knowledge and Skills:
Ability to work effectively and professionally independently Ability to professionally manage client concerns Must be able to lift 50 pounds and remain standing for long periods of time as needed to maintain desk operation.
Demonstrated ability to work effectively with and motivate a team to work together toward common goals Able to develop and enforce professional standards, and improve process flow Ability to fully utilize the electronic record systems, equipment and other healthcare and billing systems relevant to this position Outstanding verbal and written communication skills Ability to multi-task Outstanding grammar skills Strong computer systems skills Job Type:
Full-time Pay:
From $14.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
12 hour shift Overtime Supplemental pay types:
Bonus pay COVID-19 considerations:
We have returned to in-person appointments.
Education:
High school or equivalent (Preferred)
Experience:
Veterinary customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a customer service representative you will greet new and existing clientele and their pets, answer phones, and successfully address incoming inquires/concerns with the highest degree of courtesy and professionalism.
This position will also be responsible for day-to-day office inventory, invoicing, filing, client reminders, etc.
We are a busy hospital who treats our clientele like family.
This role is an integral part of the office team and requires an individual with strong initiative, a positive attitude, and that is a team player with a passion for helping the office and customer experience run most effectively.
Why Us? Flexible Schedules Great Benefits & PTO Plan Leadership and Development Great location and much much more! Overview of CSR job duties Perform opening procedures according to required timeline Correctly Prepare patient records and consent forms Deliver information about the hospital, Doctors, and services to clients Always deliver exceptional client service.
Greet clients and patients in a friendly, professional manner Admit patients/Discharge patients according to hospital protocol Correctly review charges and Invoice clients after any services Notify doctors/techs of patient arrivals Correctly Reconcile invoices at the end of the day and balance cash drawer Settle credit cards/scan checks Be willing to Deliver daily deposit to the bank (off-site) if needed Maintain and purge medical records according to hospital protocol Professionally and Efficiently Handle telephone calls Schedule appointments according to hospital guidelines Receive/scan/file signed surgery/treatment consent, euthanasia and payment agreement forms appropriately Review medications and prescription diets prescribed to patients with clients Handle miscellaneous correspondence appropriately Communicate messages/information between clients/team members correctly through verbal & written hospital protocols Update client/patient files, including name, address, email/phone and patient history Get vaccination history, weight and any other information that may be necessary including previous records and blood work PRIOR to patient's appointment Present invoices, receive payment and prepare/review estimates as needed Assist clients/team as needed Correctly Perform end of day & end of month procedures Perform all other appropriate duties as required by Hospital Manager or DVM
Qualifications:
Education:
High School Diploma or equivalent Bachelor Degree preferred
Experience:
Minimum 1 (one) year of relevant experience providing office support as a customer service representative Prior experience as a veterinary CSR preferred Prior experience working in a pet centered environment preferred Minimum 1 (one) year of experience working with word software, excel or other equivalent software in an office environment Prior experience working with medical office systems preferred Knowledge and Skills:
Ability to work effectively and professionally independently Ability to professionally manage client concerns Must be able to lift 50 pounds and remain standing for long periods of time as needed to maintain desk operation.
Demonstrated ability to work effectively with and motivate a team to work together toward common goals Able to develop and enforce professional standards, and improve process flow Ability to fully utilize the electronic record systems, equipment and other healthcare and billing systems relevant to this position Outstanding verbal and written communication skills Ability to multi-task Outstanding grammar skills Strong computer systems skills Job Type:
Full-time Pay:
From $14.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Schedule:
12 hour shift Overtime Supplemental pay types:
Bonus pay COVID-19 considerations:
We have returned to in-person appointments.
Education:
High school or equivalent (Preferred)
Experience:
Veterinary customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
